Welcome to the return and exchange policy page for Mslappy. At Mslappy, we are committed to providing our customers with high quality products and a hassle-free shopping experience. If you are not satisfied with your purchase, we offer a 3-day replacement and exchange policy.

To request a replacement or exchange, please email us at info@mslappy.com within 3 days of receiving your product. In the email, include your order number, phone number, and the reason for the request. Our team will review the request and, if approved, provide instructions on how to return the product. Please note that the buyer is responsible for arranging the return shipping.

The product must be in its original condition, with all tags and packaging intact, and free of liquid damage to be eligible for exchange. The original shipping charges are non-refundable. If a replacement product is not available, we will either upgrade the product or refund the amount to the original payment method.

For refunds, we do not have a specific policy but will consider requests for exchanges in the event of receiving a wrong or faulty product. Please note that the exchange criteria listed above still apply in these cases.

To exchange a product, kindly email us the reason along with your order number and phone number with the subject line: “Mslappy | Exchange request for product”. Our email address is info@mslappy.com.

To return a product, please ship it to the following address:


1st Floor, Darshan Complex, Opposite Doordarshan Kendra, Haridwar Bypass Road, Near Rispana Bridge, Dehradun, Uttarakhand 248001

Once we receive the returned product and verify its condition, we will process the exchange or refund within 3 to 5 business days.

Thank you for choosing Mslappy. If you have any further questions or concerns, please do not hesitate to contact us

If you are experiencing any difficulties with returning a product or have any questions about our return process, please do not hesitate to contact our customer support team at 9368213088. Our friendly and knowledgeable representatives will be happy to assist you and take care of the return process on your behalf. We are committed to providing a smooth and hassle-free experience for our customers, and we will do everything we can to make sure you are satisfied with your purchase. Thank you for choosing Mslappy.