Below is a fully rewritten, original, and website-ready Warranty Policy customized for the MS Computers website.
It keeps the legal strength and structure of the original content while removing brand references to NewJaisa and aligning it with MS Computers’ refurbished computer sales & services.

You can directly publish this on your Warranty Policy / Warranty Overview page.

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WARRANTY POLICY – MS COMPUTERS

Overview of the Warranty

MS Computers is committed to providing reliable, high-quality refurbished computers, laptops, and accessories that meet customer expectations.
This Warranty Policy explains the terms, conditions, coverage, and process under which MS Computers provides warranty support for refurbished hardware products.

Important Note

This warranty applies only to products purchased directly from:

• The official MS Computers website, or

• An authorized MS Computers physical store

Products purchased from third-party marketplaces (even if MS Computers is listed as the seller) are not covered under this warranty. For such purchases, customers must refer to the warranty and return policies of the respective marketplace.

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Warranty Period

Standard Warranty

1. All Products Except Apple – 1-year warranty from the date of original retail purchase by the end user.
2. Apple Products – 6-month warranty from the date of original retail purchase by the end user.
3. Excluded Products – Certain networking or specialized hardware models may not be covered under warranty. Such exclusions will be clearly mentioned on the product page or invoice.

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Extended Warranty (Optional)

1. Customers may purchase an extended warranty plan for eligible products.
2. Extended warranty coverage can extend total protection for up to 2 years, in addition to the standard warranty period.
3. Extended warranty terms apply alongside the standard warranty and become effective immediately after the standard warranty expires.

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What Is Covered Under This Warranty

Manufacturing Defects

MS Computers warrants that refurbished hardware products and included accessories are free from defects in materials and workmanship, when used under normal conditions and according to published usage guidelines.

These guidelines include:

1. Technical specifications
2. User manuals
3. Service instructions and communications

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Covered Hardware Components

This warranty includes coverage for the following internal hardware components:

1. Display / Screen
2. Motherboard
3. Keyboard
4. Internal storage (HDD / SSD)
5. Memory (RAM)
6. Included branded accessories (6-month warranty)

MS Computers will repair or replace defective components caused by manufacturing faults or normal usage during the warranty period.

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What Is Not Covered

Third-Party Accessories

1. Accessories or components not supplied by MS Computers
2. External peripherals purchased separately

Software

1. Operating systems
2. Applications
3. Licensed or pre-installed software

Software issues are governed by the respective software license agreements and are not covered under this hardware warranty.

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Warranty Exclusions

This warranty does not apply to:

1. Consumable parts such as batteries, unless failure is due to manufacturing defects
2. Cosmetic damage (scratches, dents, broken plastic parts) not affecting functionality
3. Damage caused by incompatible or third-party components
4. Damage due to accidents, misuse, abuse, liquid spills, fire, or natural disasters
5. Damage caused by usage outside recommended operating conditions
6. Unauthorized repairs, upgrades, or modifications
7. Normal wear and tear or aging-related issues
8. Products with missing, altered, or defaced serial numbers
9. Stolen products or devices locked by passwords where ownership cannot be verified

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Customer Responsibilities

Data Backup

Customers are responsible for backing up all data before submitting a product for warranty service.
MS Computers is not responsible for data loss during diagnostics, repair, or replacement.

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Proof of Purchase

To avail warranty service, customers must:

1. Provide a valid invoice or proof of purchase
2. Cooperate with troubleshooting steps suggested by support staff

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How to Claim Warranty Service

Step 1: Contact Support

Submit a warranty request through the Contact Us page with:

1. Product details
2. Issue description
3. Proof of purchase

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Step 2: Remote Assistance

Our support team will attempt to resolve the issue remotely within 24–48 hours through diagnostics or guided troubleshooting.

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Step 3: Technician Visit / Service Center

1. For serviceable locations, an engineer may visit within 5–6 working days
2. For non-serviceable locations, customers may be guided to the nearest authorized service center

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Step 4: Service Facility Inspection

If unresolved, the product may be picked up or requested to be sent to an MS Computers service facility for detailed inspection and repair.

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Step 5: Replacement or Resolution

If repair is not feasible, MS Computers may replace the product with an equivalent refurbished unit of similar specifications and value.

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Replacement & Refunds

1. Replacement units carry the remaining warranty period of the original product
2. Refunds, if approved, will be processed to the original payment method
3. Refund values may be subject to depreciation as per internal return guidelines

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Shipping & Handling

Shipping Costs

1. Covered warranty claims: Shipping costs borne by MS Computers
2. Ineligible claims: Shipping costs borne by the customer

Packaging Responsibility

Customers must ensure safe and secure packaging.
MS Computers is not liable for damage caused due to improper packing during transit.

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Limitations & Disclaimers

No Guarantee of Error-Free Operation

MS Computers does not guarantee uninterrupted or error-free performance.
This warranty applies only to hardware defects, not software or user-related issues.

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Limitation of Liability

To the maximum extent permitted by law, MS Computers shall not be liable for:

1. Loss of data
2. Loss of business or profits
3. Indirect or consequential damages

MS Computers’ liability is limited strictly to repair, replacement, or refund as defined in this policy.

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Policy Updates & Modifications

MS Computers reserves the right to update or modify this warranty policy at any time without prior notice.
Updated policies become effective immediately upon publication on the website.

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Service Availability

Warranty services are subject to:

1. Spare part availability
2. Model compatibility
3. Service center capacity

Certain models may require additional turnaround time.

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Force Majeure

MS Computers is not responsible for delays caused by events beyond reasonable control, including natural disasters, strikes, government regulations, pandemics, or supply chain disruptions.

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Transferability

This warranty is non-transferable and valid only for the original purchaser.
Any resale or ownership transfer voids the warranty.

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Customer & Staff Conduct

MS Computers expects respectful conduct from customers and employees alike.

1. Abusive or threatening behavior may result in service refusal
2. Customers may report staff misconduct to management for investigation

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Governing Law & Jurisdiction

This Warranty Policy is governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of Indian courts.