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How long does it take to process my order?

All orders are processed within 2 to 3 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

For calculated shipping rates, shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of the items in your cart.

After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress through the carrier’s website.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us with your name and order number:
Email: enquiry@mslappy.com
Phone: +91 88105 08544 (Monday to Saturday, 10 AM to 8 PM)

Currently, we do not ship internationally.

What are the eligibility criteria for returning a product?

You are eligible to return your order within 3 days of receiving it if the product meets the following conditions

  • Physically damaged, defective, or significantly different from its description.
  • Missing parts or accessories or any included items.
To ensure a smooth return process, please ensure that:
  • The product is returned in its original condition, with all original packaging, tags, and accessories intact.
  • The product has not been damaged while in your possession and is the same item that was shipped to you.
  • Any device that stores personal information has all such information removed before returning.
  • Products purchased by mistake or for buyer’s remorse (e.g., incorrect model or colour) may not be eligible for return.

To initiate a return:

  • Contact our customer support team via
    Email: enquiry@mslappy.com
    Phone: +91 88105 08544 (Monday to Saturday, 10 AM to 8 PM)
  • If your return is approved, you will receive detailed instructions on how and where to send your package.

Important:

  • Do not return items without authorization. Items sent back without prior approval will not be accepted.
  • For certain products, a technician visit may be required to evaluate the item’s condition.

Certain items may not be eligible for return, including but not limited to:

  • Products that have been used or are not in their original condition.
  • Products damaged due to improper use or handling by the customer.
  • Items that were customized or personalized at the time of purchase.

You can reach our customer support team:
Email: enquiry@mslappy.com
Phone: +91 88105 08544 (Monday to Saturday, 10 AM to 8 PM)

What is the refund process?

Once we receive and inspect the returned goods:

  • Refunds are processed within 14 days.
  • Refunds will be issued using the same method of payment as the original order.
  • No additional fees will be incurred for the refund.

Note:

  • Original Shipping Costs are not refunded, except if the return is due to an error on MS Computer’s part.
  • A restocking fee of 10% of the purchase cost may apply in certain cases, depending on the condition of the returned item.

You can reach our customer support team:
Email: enquiry@mslappy.com
Phone: +91 88105 08544 (Monday to Saturday, 10 AM to 8 PM)

What does the warranty cover?

Ms Computers offers a warranty for its refurbished products covering

  • Defects in Materials and Workmanship: Free from defects when used normally as per MS Computer’s guidelines
  • Hardware Components: Includes the main device and any branded accessories in the original packaging.
The warranty does not cover:
  • Third-Party Accessories – Any accessories not provided by Ms Computers.
  • Software Issues – Operating systems, applications, and other software components.
  • Consumable Parts – Such as batteries, unless the failure is due to a defect.
  • Superficial Damage – – Scratches, dents, broken ports unless due to a defect.
  • External Factors –Accidents, abuse, misuse, fire, liquid contact, etc.
  • Unauthorized Repairs –Modifications or repairs by unauthorized service providers.
  • Normal Wear and Tear –Defects due to ageing.
  • Other Exclusions – Removed serial numbers, stolen products, or products inaccessible due to security measures.

Standard Warranty

    • All Products Except Apple: 6 Months from the date of original retail purchase.
    • Apple Products: 6 months from the date of original retail purchase.

Extended Warranty

  • Available for purchase, providing additional coverage up to 1 years.
  • If Covered by Warranty – Ms Computers will cover the shipping costs to and from the service centre.
  • If Not Covered – You may be responsible for the shipping costs.
What is the eligibility criteria for the buyback program?

To be eligible for the buyback program, customers must meet the following criteria:

  • Good Working Condition – The product must be in good working condition without significant damage or wear.
  • Proof of Purchase – Original proof of purchase (invoice or receipt) must be provided.
  • Original Packaging – The return must include all original packaging, accessories, and documentation.

MS Computers reserves the right to refuse buyback of products that:

  • Exhibit Intentional Damage or Misuse.
  • Do Not Meet Eligibility Criteria.
  • Fall Outside Specified Time Frames mentioned in the policy.

The buyback value is determined as a percentage of the product’s original purchase price, varying based on the time frame since purchase. For more information check our policy here

To initiate a buyback:

  • Contact MS Computers Customer Support:
    Email: enquiry@mslappy.com Phone: +91 88105 08544
  • Receive Instructions: Customer support will provide detailed instructions on packaging and shipping the product for return.
  • Inspection and Refund: Upon receipt and inspection, the buyback value will be processed as a refund to the original payment method or as store credit, based on your preference.

Note:

  • Deductions may apply if any damages or functional defects are found during inspection.
  • The value of the product will be credited only after all verification processes are complete.

Yes:

  • Modification Rights: NewJaisa reserves the right to modify the terms and conditions of the buyback policy without prior notice.
  • Agreement: By participating in the buyback program, customers acknowledge and agree to abide by these terms and conditions.
How can I contact NewJaisa for support or inquiries?

You can reach us through the following channels:

Note:

  • Original Shipping Costs are not refunded, except if the return is due to an error on MS Computer’s part.
  • A restocking fee of 10% of the purchase cost may apply in certain cases, depending on the condition of the returned item.

If you receive a defective or incorrect product:

  • Contact Customer Support immediately with your name and order number
  • Follow Return Procedures as outlined in the Returns and Refunds section to initiate a return or replacement.

MS Computers is committed to delivering high-quality refurbished products. Each product undergoes thorough inspection and testing to ensure it meets our standards for defects in materials and workmanship before being offered for sale.

  • Returns: A restocking fee of 10% may apply in certain cases based on the condition of the returned item.
  • Buybacks:Deductions may apply if damages or functional defects are found during product inspection.

Any disputes arising from our policies are governed by the laws of the jurisdiction where the purchase was made and are subject to the exclusive jurisdiction of the courts in that area.

How will I be notified of changes to policies?

Any changes to our policies will be: Posted on our website immediately. Effective upon posting, requiring you to review the updated policies periodically.

MS Computers reserves the right to modify or update the warranty and buyback policies at any time without prior notice.

After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress through the carrier’s website.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us with your name and order number:
Email: enquiry@mslappy.com
Phone: +91 88105 08544 (Monday to Saturday, 10 AM to 8 PM)

Currently, we do not ship internationally.

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