MS Computer offers clear, customer-friendly policies for cancellations and returns on refurbished and open box laptops. We aim for 100% satisfaction with our premium deals in Delhi and Uttam Nagar.
Last updated: December 2025**
Cancellation Policy
Before Dispatch (Pre-Shipment)
– Full Refund**: Cancel anytime before shipment for 100% refund via original payment method.
– Timeline**: Request within 24 hours of order confirmation.
– How to Cancel**: DM/WhatsApp store number, email info@mscomputer.in, or call during business hours.
– Processing Time**: Refund credited in 3-5 business days.
After Dispatch (Post-Shipment)
– No cancellations once shipped. Returns handled per policy below.
Note: Custom orders or dealer purchases non-cancellable.
Return Policy
7-Day Inspection Period
– Return Window**: 7 days from delivery date for inspection.
– Eligible Reasons**:
– Defective product (e.g., faulty fingerprint sensor, screen issues).
– Not matching description (specs mismatch).
– DOA (Dead on Arrival)** within 48 hours.
– Non-Returnable**:
– Buyer’s remorse or preference change.
– Used/damaged by customer.
– Accessories missing or opened.
Return Process
1. Contact Us**: Notify within 7 days via WhatsApp/email with order details, issue photos/video.
2. Return Shipping**: Free pickup in Delhi NCR; customer pays outside (refundable if defective).
3. Inspection**: Laptops tested at MS Computer Uttam Nagar store (1-2 days).
4. Resolution:
– Replacement**: Same/similar model if available.
– Refund**: Full amount if irreparable (minus shipping if applicable).
– Repair**: Covered under 6 months warranty—no return needed.
Refund Timeline: 5-7 business days post-inspection.
Warranty Information
– Standard 6 Months Warranty** on all refurbished/open box laptops (performance, hardware defects).
– Excludes: Physical damage, liquid spills, unauthorized repairs.
– Claim process: Visit store or DM with proof of purchase.
Exchange Policy
– Like-for-Like Exchange**: Within 7 days for same model if defective.
– Higher value upgrades possible (pay difference).
Prohibited Items
No returns on:
– Software licenses/digital products.
– Opened free gifts/accessories.
Dealer Returns
Special terms apply—contact for wholesale policy.
Contact Support
📍 MS Computer, Uttam Nagar, Delhi**
📧 enquiry@mslappy.com
📱 +91 88105 08544 | WhatsApp
🕒 Mon-Sat: 10 AM – 8 PM
We resolve 99% of issues same/next day. Your trust drives our best refurbished laptops service in Delhi!